Deloitte
UX Design
ux/ui • client work • design strategy • research
Overview
InsightStudio is a sub-organization within the Applied AI group at Deloitte that consists of a team of around 50 user-centered designers from across the country. As a part of the Strategy & Analytics portfolio, InsightStudio specializes in developing analytics tools and products for clients in a variety of industries.
Role
User-Centered Designer
As a User-Centered Designer, I worked in a collaborative environment with other designers, clients, account teams, developers, and data scientists. My primary role included delivering intuitive user-centered design solutions and emphasizing the importance of agile design processes.
!! Disclaimer !!
For confidentiality reasons, I cannot share more detailed parts of artifacts from my projects. Below is a general overview of the types of work I've been a part of. To remain extra compliant with Deloitte's guidelines, I've updated and cleansed the graphics of this section.
To find out more about my work at Deloitte, please feel free to reach out directly at [email protected].
For confidentiality reasons, I cannot share more detailed parts of artifacts from my projects. Below is a general overview of the types of work I've been a part of. To find out more about my work at Deloitte, please feel free to reach out directly at [email protected].
To remain extra compliant with Deloitte's guidelines, I've updated and cleansed the graphics of this case study.
!! Password Protected Case Study !!
If you have received a password (four digits on the resume), you can access the detailed case study using the link below!
If you are interested and have not received one, please reach out directly at [email protected].
Project Type 1:
Raising Awareness and Advocating for UX Design
An ongoing effort to promote UX awareness across the industry.
Intro to UX Design & Ways of Working Presentations
The importance of UX design is becoming more and more prevalent across various business industries. Yet, it is still a relatively new field for most non-designers. Previously coming from a more design-centric environment, I first-handedly experienced the gap between evolving UX design knowledge and the business consulting world.
As an avid proponent of design thinking methodology, I was able to take this gap to advocate for design processes. I initiated "Intro to UX Design" presentations and conducted "Ways of Working" working sessions for my project team members, which ranged from developers to data scientists to business consultants. These activities helped the team stay more aligned and efficient throughout the project. They also guided me to become a more strategic and understanding designer.
Intro to UX Design & Ways of Working Presentations
The importance of UX design is becoming more and more prevalent across various business industries. Yet, it is still a relatively new field for most non-designers. Previously coming from a more design-centric environment, I first-handedly experienced the gap between evolving UX design knowledge and the business consulting world.
As an avid proponent of design thinking methodology, I was able to take this gap to advocate for design processes. I initiated "Intro to UX Design" presentations and conducted "Ways of Working" working sessions for my project team members, which ranged from developers to data scientists to business consultants. These activities helped the team stay more aligned and efficient throughout the project. They also guided me to become a more strategic and understanding designer.
Project Type 2:
Developing an analytics platform
An analytics application / dashboard for business enterprise users.
Role
For most of my time at Deloitte, I worked as the only full-time UX designer along with a part-time senior designer for a healthcare project. We worked with a team of business strategists, subject matter experts, data scientists, and technical developers to design and deliver unique analytics dashboards that deliver meaningful market positioning insights for client business users.
For most of my time at Deloitte, I worked as the only full-time UX designer along with a part-time senior designer for a healthcare project. We worked with a team of business strategists, subject matter experts, data scientists, and technical developers to design and deliver unique analytics dashboards that deliver meaningful market positioning insights for client business users.
Impact
- Empowered our team members to adapt a user-centric approach.
- Worked collaboratively to focus on MVP items during a tight timeline, while ensuring the final deliverable to be scalable.
- Advocated for a lean research phase to accommodate project limitations.
- Drove end-to-end UX/UI design process from research to execution.
- Conducted user research through reviewing initial strategy reports and client interviews.
- Guided different client teams through wireframe iterations.
UX Design Process
Each client project is almost always in its own unique environment. We started the design process by assessing the project's status, such as the ask, project scope, timeline, and team relationships. We then defined appropriate design activities to set the team up for a successful and an effective outcome within the given timeline. Outlined are some key activities we have selected and completed for our current project.
Discover + Define
- Reviewed clear business goals with the team in order to identify MVP items.
- Conducted current state assessment for pre-exisiting research materials.
- Created user personas and journey maps.
- Developed information architecture and user flow.
Design + Deliver
- Created low-fidelity and high-fidelity wireframes with data visualizations for Tableau.
- Iterated based on user research findings and client feedback.
- Developed clickable figma prototypes.
- Worked closely with Tableau developers to address feasibility issues through a detailed QA process.
- Built a cohesive design system based on the design guidelines.
- Created annotated wireframes and interaction flow.
- Led UAT client calls and stepped up as a project manager during the entire UAT process.
Final Output:
Unique Healthcare Analytics Dashboards
The final output for this project was unique healthcare analytics dashboards for client business users. By transforming complex layers of information, our team designed an intuitive interface that provided meaningful market positioning insights, especially during the plan contract negotiation period.
For confidentiality reasons, I cannot share more detailed views of this final output, but I am more than happy to share more information upon request. Please feel free to reach out directly at [email protected].
Project Type 3:
Utilizing Visual Design Skills
Keeping up with information design and brand identity design experience.
Infographics + Brand Style Guides
Coming from a graphic design background, I've also had opportunities to utilize my visual design skills outside of my client projects. For confidentiality reasons, I cannot share the exact graphics for this work.
Here are some design projects I've worked on:
- Created a narrative and interactive infographics for a team's year-end report that was shared with the executive stakeholders and practitioners.
- Developed a new brand style guide and ~100 powerpoint deck templates for a healthcare workstream.
- Led the team of three volunteers to focus on a design strategy and defined project timeline and responsibilities.
- Conducted check-ins and presented to the Product Marketing Lead and Product Manager.